Contact
Support |
If you are an InReach high-speed DSL customer, you can
contact support at:
Email: support@nationwideinc.com
Phone: (866) 416-0998
(If you don't have InReach DSL service, but are an old
InReach customer with email only or domain hosting, contact
SiteStar at 888-271-9672.)
|
| DSL Help |
My DSL connection is down. What should I
do?
If you can't go to any web sites or check email, there's
a possibility your DSL connection to us has dropped. Look
at the DSL modem box that the dsl phone line is plugged
into. Depending on the make and model, it should have a
WAN or DSL light that is on and solid when the DSL connection
is active. You can try resetting the DSL modem by simply
unplugging the power cord (or turning off the power button)
and plugging it back in to re-power it. After a minute or
two, the DSL or WAN light should become solid if the connection
is being made.
Most DSL modems also have a small reset button on the back.
Be careful NOT to accidentally press on this - if you do
for several seconds it may reset the modem to its factory
defaults, meaning you'll need help from us to reconfigure
it.
If you've repowered your DSL modem and the DSL or WAN light
does not come on solidly, verify that it is plugged into
the wall jack securely with a phone line. Verify that this
jack has dialtone by trying a telephone on the jack. Verify
that all other phones or faxes in your home or office on
this same phone number have DSL filters. Finally, make sure
there is no filter on the line going from the jack to your
DSL modem. If you have a DSL splitter filter on the jack,
try bypassing it and plugging directly in to the wall to
see if that fixes it.
If you DSL modem's DSL or WAN light is solid and you still
can't get online, check the connection between your PC and
the DSL modem. Normally, this is connected with an "ethernet"
or "network" patch cable which looks like a fat
phone cable. If connected properly, the DSL modem should
have a solid light on the LAN or Ethernet indicator. If
it doesn't, you may try rebooting your PC. Check your PC's
wireless connection settings if you connect to your DSL
modem wirelessly.
|
| Email Settings |
| Your email setup depends on the domain (the part after the
@ sign) that you use for email. In general, your setup for
Outlook, Windows Mail or similar email clients is:
Account Name: Your full email address
(i.e. johndoe@inreach.com)
Password: Your email password
Incoming Mail (POP3) Server: mail.yourdomain
(i.e. mail.inreach.com or mail.wt.net)
Outgoing Mail (SMTP) Server: same as the
Incoming Server
Be sure to check the box that says "My server requires
authentication", but do not check any boxes related
to "secure passwords".
To check your email through Webmail, click the Webmail
link on the left. |
